We Make You Feel Comfortable

About Us

Metro J Hotel, Simply Accessible, Comfortable & Affordable.

Metro J Hotel is a modern and eco-conscious accommodation located right at the very heart of bustling City of the Tuna Capital of the Philippines General Santos City (Gensan), offering guests.

a comfortable and sustainable stay. The hotel provides a range of well-appointed rooms designed to cater to both business and leisure travelers, with amenities that ensure convenience and relaxation.

Full Refund

Cancellations made up to 48 hours before the check-in date qualify for a full refund, minus processing fees.

Partial Refund

Cancellations made within 24-48 hours before check-in incur a 50% charge of the booking amount.

No Refund

Cancellations within 24 hours of check-in or no-shows are non-refundable.

Early Departures

Guests departing earlier than scheduled will not be refunded for the remaining nights.

Special Promotions

Bookings under special promotional or discounted rates are non-refundable unless stated in the promotion terms.

Changes to Reservation Dates

Date changes are subject to availability and may incur additional charges or rate adjustments.

Non-Refundable Rates

Some rates or packages may be non-refundable regardless of the cancellation date; these will be noted at booking.

Group Bookings

Refund policies for group bookings may vary. Please refer to your group contract for specific terms or contact our team for details.

Force Majeure

In case of unforeseen events such as natural disasters or government restrictions, HotelHorizon reserves the right to offer alternative solutions in place of refunds, subject to policy adjustments.

Processing Time

Refunds may take up to 7-10 business days to process, depending on the payment method and financial institution.